Search in Blog Refunds and return policy are part of our Terms and conditions that you need to accept before making a purchase at us.

I want to return my item because I don't want it anymore (it's not faulty or wrong)

1) Each time you have to check whether the return of goods is allowed by the supplier. This is described on the item card in "More Info" tab.

2) Details and conditions of return are defined on the item's card (if return is accepted).

3) Currently we are accepting returns from customers all over the world, we got 2 warehouses in UK and USA that you can ship to device for receive a refund.

  • USA (return address is located in OREGON, USA or can use sender address)(mostly China, Hong-Kong, USA)
  • Europe & UK (return address is located in Warrington, UK, in case of VAT* tax refund for EU customer need sent to the package sender's address** (mostly China, Hong-Kong, USA)
  • Rest of the World (users can use either our UK or USA address or sender address**)

4) Return is available only when:

  • it didn't passed more than 14 calendar days after receiving it
  • product don't have any sign of use on it, or it's accessories
  • you have all accessories that came with product and it's original box
  • you did not activate user-depending services in the product software like it's registration on user e-mail, his data etc. and those are connected with device ID

5) Return need to be reported to us by your account on our webpage at "merchandise returns" section at least one day before return time ends

6) Return package need to be sent in secure package, allowing package to reach safely Partner address. Package needs to be indicated as "return" reason on the mail/courier. You need to cover the return package cost.

7) After receiving your package, Partner got up to 7 calendar days to verify your return

8) If return is accepted by the Partner, you'll receive:

  • Amount that you did paid for the product deducting possible return costs mentioned lower:

    Please mind that some cost will be not returned, and those are:
  • Shipment cost (shipping to you, and shipment back)
  • Customs clearance cost
  • Transaction fees (if applicable, for example credit/debit card fees)

9) In most cases return amount will be issued to you in next 7 days after return acceptation, if possible, by the same form that you did paid for the item. In case your payment method do not accept returns, founds will be returned to your bank account, excluding bank costs - those will be deducted from the return amount (if they appear, if not sure, ask us before).

For return under warranty, please check our warranty terms:

Rules and Conditions - chapter V


How to make a complaint

If you received product different than ordered, please check out:


* there is a possibility of refunding paid VAT when the device is delivered to an address in Europe, but each time the customer must ask for such a possibility the courier company that delivered the product or the appropriate representative who will deal with the refund procedure. does not provide assistance with refunding this tax, nor does it guarantee the effectiveness of the refund.

** please return the item to the sender's address - please check the product details -> more information tab -> "Ship from". This is the country of origin of the device and should you return it, please send it there at your own expense.