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Terms and conditions of Bludiode.com

Terms and conditions determine how to shop in Bludiode.com shopping platform

Definitions:

Operator - Bludiode.com

Partner – Seller of goods available on Bludiode.com sales platform

Payment intermediary – Third party involved in receiving payments and transferring them to the operator

Terms and conditions – these rules

User – Natural person or legal entity making purchases on Bludiode.com

Bludiode.com – A sales platform available at Bludiode.com

Item Card – Sales offer of the item, including its specification and terms of delivery

Item – the product to which the advertisement relates

Order – a complex purchase offer from an operator partner

Service – An external service belonging to or referred to by a partner

Third-site service-cooperating directly with the operator

Chapter I

I want to order something

1) In our platform you can order goods for 24 hours, 7 days a week for 365 days a year using the "Buy Now" button.

2) Your order requires confirmation of its correctness manually, by the store support.

3) On our platform you will find products shipped from all over the world. The place where the goods are shipped is always described in the item specification. All our goods have indicative delivery dates given on item cards.

4) We strive to make the price, availability and description of the presented goods as accurate as possible. If you got any doubts, please contact us!

5) After the purchase of goods by you , we will commence its execution only after we book the funds. In some Cases, you will need additionally confirm your identity

6) In Bludiode.com it is forbidden to:

  • Use of all automated scripts for ordering,
  • The use of personal data not belonging to user who made the order
  • Ordering, contacting Bludiode.com using false personal information
  • Use of payment methods that don’t belong to user (credit cards, debit cards, online wallet systems e.g. PayPal and Derivatives)
  • Use of any of the services of Bludiode.com by persons under the age of 18 years

7) In the case of goods coming from outside the territory of your country, additional taxes may appear relating to the importation of the product – buy only if you are aware of these taxes and you decide that you will cover them when they will appear

8) The customs clearance at the time when the goods are sent from abroad is the responsibility of the user. Bludiode.com can assist with providing every possible documentation regarding the goods, but does not make customs clearance for the user, does not contact the Customs office on his behalf as the user is the owner of the goods.

9) Delivery of goods after payment is the responsibility of the partner, Bludiode.com transmits all necessary details of his order as well as tracking the delivery of the product, they are provided by the partner. Bludiode.com warrants the user to give his goods in the condition described on the product card in a manner consistent with the business, which is correct in order to make delivery to the user.

10) Bludiode.com guarantees the correctness of the dispatch of equipment according to the order submitted by the user, and if the dispatch is not possible in accordance with the order, refunds the customer all the funds for the order, or upon his request, exchange the goods to another.

11) Derogation from point. 8) Chapter 1 is a situation where you purchase goods with a customs clearance service made by Bludiode.com (check availability in your region)

12) If you have placed an order but do not want us to proceed, do so before confirming it by the store service. Otherwise, it may happen that your item has already been ordered at Partner. Cancellations can be troublesome when you're on the road.

13) Before making a purchase, make sure that the ordered device has the appropriate certificates and meets the requirements for this type of equipment in your country. The user is responsible for lack of appropriate certification. For example, on the territory of EU community any devices CANNOT be distributed without CE certification, so the user should check before ordering whether the equipment that he wants to purchase has such a certificate. Certification information can be found in the product details or through the contact form on the product card.

14) Lack of proper certification, after ordering and shipping the goods, is not the reason for the cancellation of the order and reimbursement of costs.

Chapter II

Item price and shipping costs.

1) Full tables of fees resulting from the use of payment methods and methods of dispatch can be found on our site in the section "Fees and commissions"

2) We will proceed to the realization of your order only when the status of the order changes to "confirmed - initiation of execution". Posting your payment is not sufficient to start the order, as the store will in some cases require proof of your identity. If the identity cannot be confirmed, the store has the right to cancel the order.

3) If you make a purchase in a specific currency, we look forward to the deposit in the currency in which you made the purchase. If you want to change the currency please inform us – Bludiode.com will make the necessary conversion. Paying in currency is not directly indicated by Bludiode.com eg. You bought in PLN and you made a payment in EUR, may result in a value of payment other than the one indicated on the order. Bludiode.com does not correspond to the currency converter or commissions/fees of the bank/payment intermediary, we begin execution only after the full amount stated on the order card is accounted.

4) The costs of the customs fees user must calculate on his own, it is possible to provide user own customs declaration of shipment, if in the country of receipt of goods it’s legal.

5) The price of the goods stated on the product sheet contains

  • Price of goods
  • Fee of transaction support by Bludiode.com (approx. 10-15% of total purchase amount)
  • The amount of warranty service of the goods (if any, to be checked on the goods card)

Chapter III

Shipping your goods

1) Bludiode.com and the partner cares that your goods are adequately secured both before the transport – it is carefully packaged and anti-theft – each insured for its full value, unless you report a different customs value.

2) If you report another customs value, depending on the country of delivery, sometimes it will not be possible to cover his insurance for an amount higher than the amount of the customs declaration. If you have any doubts, please contact Bludiode.com

3) Before delivery of equipment from outside the boundaries of your country, it may be necessary to make customs clearance and charges payable taxes on goods. If you have questions about the country fees, please contact Bludiode.com

4) The amount of customs duties is not the basis for cancelling the transaction, not picking up the goods

5) When you take a pickup from a courier for certainty, check its condition before signing the pickup, if it has an intact outer carton – if you are in doubt refuse it and contact us.

6) If you have already received a shipment and you have doubts about the contents of the package, contact the company that delivered the parcel to make the damage protocol. The protocol is not necessary to make a complaint, but it accelerates considerably.

7) The delivery times stated on the site should be accurate in most cases. Note, however, that we always describe them as indicative. This is because transport services, including those from our suppliers to us, may be delayed for reasons beyond our control. The term in a legitimate case may delay up to 30 days, or when it is clearly described in the offer-up to 60 days.

8) Change of delivery address during the completion of the goods is not possible from the website of Bludiode.com/partner, but only on its own after contacting the delivery company by User.

9) Failure to receive the consignment or not to perform customs clearance or to respond to the inquiries of the customs agency within the deadline may result in the return of the goods to the country of origin. This will result user be charged by costs of shipping, Storage, customs services and in some cases – taxes. These costs are dependent on the courier company, country of destination and/or the partner.

Chapter IV

I'm a consumer and I want to return my item

1) Each time you have to check whether the return of goods is allowed by the supplier. This is described on the item card.

2) Details and conditions of return are defined on the item's card.

I am a legal entity and I want to return my item.

1) Identically as for consumers, the conditions for return are described on the item card

Chapter V

I want to made complaint on my item under warranty

1) If you have purchased an item from a local distribution or your item exists natively on your market, you can make complaint of your item to the manufacturer’s local office directly.

2) If you ordered item is not available in your country, ask Bludiode.com for a free accomplishment of the manufacturer's warranty on your behalf (if the product were having included warranty). The instructions of this process can be found at- http://bludiode.com/pl/info/jak-zglosic-reklamacje.

3) The length of the original item warranty-so-called the manufacturer's guarantee is not provided, but only accomplished by Bludiode.com. Bludiode.com does not offer the fulfillment of the manufacturer's warranty entitlement, it is not also called shop guarantee.

4) The warranty described on the item cards is a guarantee offered by Bludiode.com partners in the country of origin of the item. Bludiode.com is therefore not the guarantor of the equipment, and the intermediary between the customer and the partner/producer in the country of origin.

5) After registering your application, Bludiode.com provides you a partner address to which you should ship your equipment. You will find details about how to ship the item in the link specified in section 2. The shipment must be sent on your own expense, preferably with insurance as the responsibility until delivery of the item to the service belongs to user and the forwarder of his choice.

6) After a shipment Bludiode.com is waiting for you to send confirmation of shipment, after that the description of your complaint is translated and sent to the partner. Partner waits then for your shipment.

7) After the repair has been made by the partner, he sends the shipment to you free of charge. The exception to this is the situation where the defect occur due to your fault, ie. Caused by the user's fault. For a list of reasons, refer to section 14) of Chapter V of this Regulation and supplements it with a description of the manufacturer's warranty conditions.

8) If your goods are sent for warranty repairs, no customs duties should be charged on return, as the goods have already been taxed. The relevant explanations must be submitted to the Customs office in the country where you are located. However, Bludiode.com is not responsible for the the occurrence or not of these fees. The supplier shall give the service package with the appropriate designation so that these charges should not occur.

9) The exception of points 3 and 4 of chapter V is an additional guarantee (it is payable) purchased during the execution of the order in Bludiode.com. This additional guarantee is implemented and provided by Bludiode.com-These are the so-called.. Extensions of warranty that are serviced for the customer, after the completion of the original manufacturer's warranty of its equipment. For providing warranty extensions, terms and quality is responsible Bludiode.com

10) From our experience, we realize that the deadline for our partners complaints in Asia is indicative of 6-12 weeks.

11) Bludiode.com does not apply the guarantee card policy, therefore the acknowledgement of acceptance, repair status and any other information from the guarantee system Bludiode.com are the confirmation of the repair history of the equipment, can be printed. On your site we store such information of repairs of equipment by 12 months from the end of the warranty protection of the equipment (maximum 5 years)

12) Bludiode.com is not responsible for the speed and quality of the repairs carried out, while working only with selected partners who ensure the safety of both supply and repair of your equipment.  

13) Your equipment is your property; we are not responsible for any user data stored on the memory of the electronic device and for their loss/damage. You need to back up your data yourself.

14) The manufacturer/Partner of the item will only service the item if you have not damaged it yourself, so the warranty is void when:

  • Equipment bears traces of mechanical damage or the contact with liquids
  • The equipment has been opened or repaired by unauthorized persons
  • The hardware software was changed to a non-original or modified
  • Damage caused by operation in a manner inconsistent with the described in the user manual
  • The equipment has been damaged or destroyed due to force majeure or environmental influences

15) Bludiode.com offers warranty extension services-about 12/24 months under the manufacturer's rules and screen and battery insurance. Both extensions must be purchased by the Bludiode.com online store at the time of purchase of the item. There is no way to purchase warranty extensions on other than Bludiode.com sales channels. Unfortunately, you cannot also purchase a warranty extension after your order has been completed, i.e. After the moment you receive it.

16) In case of deliberate action to the detriment of Bludiode.com, we reserve the right to terminate the free service.

Chapter VI

I want to make complaint on my item under the warranty/incapacity of the goods with the contract

1) Sometimes our partner can make mistake in shipping, so we pay a cost of up to $25 after presenting a confirmation of payment for the cost of the return of invalid item for replacement to correct one. We will only refund the shipping amount if:

  • You received a product that is incompatible with the description, this applies to product type, it’s color
  • After the replacement of the device after warranty repairs to new one, when the new device is also damaged

2) Electronics are sometimes unreliable, but we do not test it before shipping to you, it does this item manufacturer/guarantor each time they manufacture the equipment, so we do not reimburse the shipping and return costs if:

  • The device is damaged immediately after unpacking from the package (approx. 1% of the total sales) so-called DOA.
  • The device after returning from the service is not repaired and the fault still occurs and is not due to the fault of Bludiode.com

3) The Rules of warranty/non-conformity of the goods with the contract, in force in the EU, apply only to partners operating in the EU, otherwise the rules in the country of origin of equipment/conduct are applicable Activity by the partner.

Chapter VII

We protect your personal information! They are important to us because it's your property!

1) Bluduide.com processes your personal data and uses only for the purpose of fulfilling your order.

2) You have the right to access your personal data and to correct it - to do so, log in to your client account and make appropriate edits.

3) You can also request the deletion of your personal data from the database Bludiode.com, report it via the contact form.

4) Please note that you are responsible for all personal data you provide, for those that are sensitive to the details of your order, financial information and other sensitive data. Bludiode.com is not liable for any damage caused by the unauthorized use of such data by any person on your side.

5) The full privacy policy of your data, as used by Bludiode.com, is provided in the "Privacy Policy" section

Chapter VIII

Trade offer

1) Despite all efforts to ensure that the information published on the website is up-to-date Bludiode.com does not warrant that the data does not contain any deficiencies or errors. If you have any further questions, please contact Bludiode.com

2) Due to the above, placing an order in Bludiode.com is tantamount to accepting it. We need to verify it! We may refuse to accept the order, including without giving a reason within 3 working days from the date of submission. Our silence will not be considered as acceptance of the order.