Terms and conditions of Bludiode.com
Terms and conditions determine how to make purchase at Bludiode.com shopping platform
Operator - Bludiode.com
Partner – Seller of goods available on Bludiode.com sales platform
Payment intermediary – Third party involved in receiving payments and transferring them to the operator
Terms and conditions – these rules
User – Natural person or legal entity making purchases on Bludiode.com
Bludiode.com – A sales platform available at Bludiode.com website
Item Card – Sales offer of the item, including it's specification and terms of delivery
Item – the product
Order – a purchase on Operator website
Service – An external service belonging to/referred to by a partner
Third-site service - a service center cooperating directly with the operator
I want to order something
1) In our platform you can order goods for 24 hours, 7 days a week for 365 days a year using the "Buy Now" button.
2) Your order requires confirmation of its correctness manually, by the operator staff.
3) On our platform you will find products shipped from all over the world. The place where the goods are shipped is always described in the item specification. All our items have delivery dates provided on item cards.
4) We are doing our best to make the price, availability and description of the item to be as accurate as it's possible. If you got any doubts, or noticed an error please contact us!
5) After the purchase of item, we will start accomplishment of the order only after we book the funds. In some Cases, you will need additionally confirm your identity
6) In Bludiode.com it is forbidden to:
7) In the case of items coming from outside the territory of your country, additional taxes may appear relating to the importation of the product – buy only if you are aware of these taxes and you decide that you will cover them when they will appear
8) The customs clearance at the time when the goods are sent from abroad is the responsibility of the user. Bludiode.com can assist with providing every possible documentation regarding the goods, but does not make customs clearance for the user, does not contact the Customs office on his behalf as the user is the owner of the goods.
9) Bludiode.com take responsibility to provide user his ordered items in the condition described on the product card
10) Delivery of goods after payment is the responsibility of the partner, Bludiode.com transmits all necessary details of user's order to the partner.
11) Bludiode.com guarantees the correctness of the dispatch of equipment according to the order submitted by the user, and if the dispatch is not possible in accordance with the order, refunds the customer all the funds for the order, or upon his request, exchange the goods to another.
12) User is responsible for customs clearance, after package comes into his customs zone
13) Derogation from point. 12) Chapter 1 is a situation where you purchase goods with a customs clearance service made by Bludiode.com (check availability in your region)
14) If you have placed an order but do not want us to proceed, please do so before confirming it by the store service. Otherwise, it may happen that your item has already been sent for the Partner. Cancellations can be troublesome when item on the way.
15) Before making a purchase, make sure that the ordered device has the appropriate certificates and meets the requirements for this type of equipment in your country. The user is responsible for lack of appropriate certification. For example, on the territory of EU community mobile devices with radio antennas CANNOT be distributed without CE certification, so the user should check before ordering whether the item that he want purchase has such a certificate. Certification information can be found in the item details or through the contact form on the item card. Lack of proper certification, after ordering and shipping the goods, is not the reason for the cancellation of the order and reimbursement of costs.
16) If you are using payment method G2A during checkout (payments within the Europe only) you are also obligated to accept additional terms & conditions, please review them here <click here>
Item price and shipping costs.
1) Full table of fees resulting from the use of payment methods and methods of dispatch can be found on our site in the section "Fees and commissions"
2) We will proceed to the realization of your order only when the status of the order changes to "confirmed - initiation of execution". Posting your payment is not sufficient to start the order, as the store will in some cases require proof of your identity. If the identity cannot be confirmed, the store has the right to cancel the order.
3) If you make a purchase in a specific currency, please take a note on the payment type of your choice. Some payment types on our webpage have indicated specific currency that you need to transfer, ex. Bank Transfer (USD) require payment in USD, Bank Transfer (EUR) require payment in EUR. We allow customer choose payment type suitable for him, but if payment method is currency specific, and your basket shows different currency, you need to wait for the recalculation of the payment. We can continue with processing of your order, only when full amount in currency specific to the payment type is accounted on our account.
4) The costs of the customs fees user must calculate on his own, it is possible to provide user own customs declaration of shipment, if in the country of receipt of goods it’s legal.
5) The price of the goods stated on the product sheet contains
Shipping your item
1) Bludiode.com and the partner cares that your item is adequately secured before the transport – it is carefully packaged and insured for its full value, unless you report a different customs value which may override insurance value in some countries.
2) If you report another customs value, depending on the country of delivery, sometimes it will not be possible to cover his insurance for an amount higher than the amount of the customs declaration. If you have any doubts, please contact Bludiode.com
3) Before delivery of item from outside the territory of your country, it may be necessary to make customs clearance and pay taxes for the item. If you have questions about the country fees, please contact Bludiode.com
4) The amount of customs duties is not the basis for cancelling the order, neither not accepting the delivery of the item. Anyway, you can ask us what are costs of shipping back the product, to get rest of the amount of the paid amount back.
5) When you are accepting item from a courier or post for certainty, check its condition before signing the pickup, if it has an intact outer carton and it’s protective tape– if you got doubts, please refuse package and contact us.
6) If you have already received a shipment and you have doubts about the contents of the package, contact the company that delivered the parcel to make the damage protocol. The protocol is not necessary to make a complaint, but it accelerates it’s processing.
7) The delivery times provided on the product page suppose be accurate in most cases. Note, however, that we always describe them as indicative. This is because transport services, including those from our suppliers to us, may be delayed for reasons beyond our control. The term in a legitimate case may delay up to 30 working days in rare cases
8) Change of delivery address during the completion of the goods is not possible from the website of Bludiode.com/partner, but in some cases it’s possible after contacting the delivery company by User.
9) Deny to receive the package after it have been shipped or not to perform customs clearance or to respond to their inquiries within the deadline will not remove responsibility of the user over the costs of shipping, storage, customs services, tax and in some cases – even taxes that may appear at country of origin of the device (when it's returned to the country of origin). These costs dependent on the courier company, country of destination and/or the partner and are not refundable.
I want to return my item because I don't want it anymore (it's not faulty or wrong)
1) Each time you have to check whether the return of goods is allowed by the supplier. This is described on the item card in "More Info" tab.
2) Details and conditions of return are defined on the item's card (if return is accepted).
3) Currently return is possible for customers ordering to:
(more countries coming soon)
4) Return is available only when:
5) Return need to be reported to us by your account on our Bludiode.com webpage at "merchandise returns" section at least one day before return time ends
6) Return package need to be sent in secure package, allowing package to reach safely Partner address. Package needs to be indicated as "return" reason on the mail/courier. You need to cover the return package cost.
7) After receiving your package, Partner got up to 7 calendar days to verify your return
8) If return is accepted by the Partner, you'll receive:
9) In most cases return amount will be issued to you in next 7 days after return acceptation, if possible, by the same form that you did paid for the item. In case your payment method do not accept returns, founds will be returned to your bank account, excluding bank costs - those will be deducted from the return amount (if they appear, if not sure, ask us before).
I want to made complaint on my item under warranty
1) If you have purchased an item that appears in your’ s country local distribution or your item exists natively on your market, you can make complaint of your item at the manufacturer’s local office directly.
2) If you ordered item is not available natively in your country, ask Bludiode.com for a free accomplishment of the manufacturer's warranty on your behalf (if the product were having included warranty). The instructions of this process can be found at- https://bludiode.com/en/info/how-to-complaints.
3) The length of the original item warranty-so-called the manufacturer's guarantee is not provided, but only brokered by Bludiode.com. Bludiode.com is not responsible for it’s quality or processing time, it’s acceptance or denial. Bludiode.com is the intermediary between the customer and the partner/producer in the country of origin.
5) After registering your application, Bludiode.com provides you a partner address to which you should ship your equipment. You will find details about how to ship the item in the link specified in section 2. The shipment must be sent on your own expense, preferably with insurance as the responsibility until delivery of the item to the service belongs to user and the forwarder of his choice.
6) After you ship your item back, Bludiode.com is waiting for you to send confirmation of shipment, after that, the description of your complaint is translated and sent to the partner. Partner waits then for your shipment.
7) After the repair has been made by the partner, he sends the shipment to you free of charge. The exception to this is the situation where the defect occur due to your fault, ie. Caused by the user's fault. For a list of the faults that can be caused by user, refer to section 14) of Chapter V of this Terms and Conditions. That list is supplemented by the manufacturer's warranty conditions.
8) If your goods are sent for warranty repairs, no customs duties should be charged on return, as the goods have already been taxed. The relevant explanations must be submitted to the Customs office in the country where you are located by user. However, Bludiode.com is not responsible for the occurrence or not of these fees. The supplier shall give the package appropriate designation so that these charges should not occur.
9) The exception of poin 3) of chapter V is an additional guarantee (it is payable) purchased during in the cart process at Bludiode.com. This additional guarantee is implemented and provided by Bludiode.com - this is the so-called extension of warranty. Is served to the customer, after the completion of the original manufacturer's warranty of its item.
10) From our experience, warranty handling time when repairing in the abroad countries can take up to 12 weeks.
11) Bludiode.com does not support the guarantee card policy, therefore the acknowledgement of acceptance, repair status and any other information about repair can be found at the Bludiode.com on-line warranty handling system. We store such information for 12 months after the end of the warranty protection of the equipment (maximum 5 years)
12) Bludiode.com is not responsible for the speed and quality of the repairs, while working only with selected partners who ensure the safety of both supply and repair of your equipment.
13) Your equipment is your property; we are not responsible for any user data stored on the memory of the electronic device and for their loss/damage. You need to back up your data yourself.
14) The manufacturer/partner will repair your item only if you have not damaged it yourself, so the warranty is void when:
15) Bludiode.com offers warranty extension services for 12/24 months under the manufacturer's rules and also screen and battery insurance. Both extensions must be purchased by the Bludiode.com online store at the time of cart process. There is no way to purchase warranty extensions on other than Bludiode.com sales channels. Unfortunately, you cannot also purchase a warranty extension after your order has been completed, i.e. After the moment you receive it.
16) In case of deliberate action to the detriment of Bludiode.com, we reserve the right to terminate the free warranty handling service.
I want to make complaint on my item due to inconsistency with the contract/purchase/order.
1) Sometimes our partner can make mistake in shipping, so we pay a cost up to $25 after presenting a confirmation of payment for the cost of the return of invalid item for replacement to a correct one. We will only refund the shipping amount if:
2) Electronics are sometimes unreliable, but we do not test it before shipping to you, it’s done by the manufacturer/guarantor each time item goes off the production line. That’s why so we do not reimburse the shipping and return costs if:
We protect your personal information! They are important to us because it's your property!
1) Bludiode.com processes your personal data and uses it only for the purpose of fulfilling your order (if not selected different during checkout process).
2) You have the right to access your personal data and to correct it - to do so, log in to your client account and make appropriate edits.
3) You can also request the deletion of your personal data from the database Bludiode.com, report it via the contact form.
4) Please note that you are responsible for all personal data you provide, for those that are sensitive to the details of your order, financial information and other sensitive data. Bludiode.com is not liable for any damage caused by the unauthorized use of such data by any person on your side.
1) Despite all efforts to ensure that the information published on the website is up-to-date Bludiode.com does not warrant that the data does not contain any deficiencies or errors. If you have any further questions, please contact Bludiode.com
2) Due to the above, placing an order in Bludiode.com is tantamount to accepting it. We need to verify it! We may refuse to accept the order, including without giving a reason within up to 3 working days from the date of submission. Our silence will not be considered as acceptance of the order.
Valid from 22/11/2019.