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How do you complaint a product purchased at Bludiode.com?
Confirm the Fault
If you have detected a defect in the electronic product purchased at our platform, we recommend firstly to reset device to it’s the factory settings, look for a menu option named "Factory Settings", "Factory Reset". This option deletes user data but restores the state at which devise exits the production line. Please check if the malfunction occurs after restoring the factory settings. Please also do check if there's no pending update of the firmware for your device, if so, please proceed with the update first, and then check your device again.
Check if you can complaint the product locally
If you have confirmed the defect, check whether your product comes from the domestic distribution – try calling your local distributor, manufacturer or local service centre of your item. If warranty can be processed locally please act accordingly to the obtained information.
Complaint directly at Bludiode.com
If the product cannot be repaired under the warranty in your country, report the defect at Bludiode.com! How to report the device to our service system? It is very easy!
1) Register a service ticket:
To register a device in our system you need to have an account in our store, you can register it by clicking on the "Sign in" button at the top of the page. After logging in to your account, you can register your device - in the "My account" -> "WARRANTY CLAIMS (REPORT PRODUCT FAULT)" tab.
2) Send your goods:
After registering the application, Bludiode.com will provide you with the address of the partner to which you have to sent your device. Details of how to send the parcel will be sent in the next message. You have to send the parcel at your own expense, we also do recommend to purchase a insurance for the package. Until it will be delivered to service centre, responsibility for the package is on you or the company which you chose for delivery. We highly reccomend using postal services only, due to courier services may be taxed at the country of destination, and you'll be obligated to cover these taxes in such event.
- Item must be well protected before shipping, we recommend the factory packaging + outer box
- If possible, please attach factory accessories to it, if we/producer/partner will replace the equipment, you will be asked to send it back
- Remove all passwords/security/accounts from the device! Producer or partner are not obliged to repair the device protected by a password, code, fingerprint etc. In some devices making hard reset is not enough, but account needs to be removed (disconnected) from the device before that.
3) Inform Bludiode.com that you shipped back your product:
Bludiode.com expects you to send a confirmation of sending your item. Only after that your complaint will be processed further, description of your complaint is translated and sent to the producer/partner. He’ll wait for your parcel.
4) Expect for a repair:
From here, unfortunately, our role is limited to the minimum, because repair itself depend on a producer/partner now. Only contact us in justified cases when you cannot reach endpoint. Our experience shows that the average time for repairs abroad is between 6 and 12 weeks.
5) Producer/Partner sends equipment to you:
Once the producer/partner has confirmed the fault and made the repair, the equipment is sent back to you at no additional cost. The exception is if the damage was caused by the user's fault or was not confirmed by the partner (please check our rules and conditions). If this will occur the producer/partner may demand the cost of sending the equipment back and expertise he made. Therefore, before sending the equipment, check carefully the terms of your warranty, exclude the occurrence of the fault due to the fault of the user and test your product for the occurrence of the defect.
6) Bludiode.com does not use the policy of warranty cards :
Detailed warranty conditions for your item are described on the manufacturer's website. If you do not find the warranty terms in your language on the manufacturer's website, please contact Bludiode.com to deliver you the warranty conditions of the manufacturer.