Vivo XE W1 TWS Blue
|Possibility to return:||Yes, within 14 days to warehouse in USA / UK or EU|
|Length of warranty||12 months|
|Warranty Extension:||At promotional terms, up to 24 months (during checkout)|
|Processing time for warranty service from||6 weeks|
|Processing time for warranty repair to||12 weeks|
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Frequently Asked Questions
Delivery dates are provided on every product page, below product name. When you'll click the dates, a calendar will appear.
AFTER YOU MAKE AN ORDER: These dates are also available at your customer area -> order history, and with the e-mail with order confirmation.
The price of the product is final, however, there may be costs when crossing the border of your country, depending on the type of declaration you submit. You can ask us for any customs declaration during the cart submission process, you can enter this value in the "Customs declaration" or "Comments" field. However, sometimes Customs will not respect these values so it is a good idea to be prepared to pay the domestic tax when your package arrives.
In EU and UK you are going to pay your country VAT from declared value (ex. 20% in UK) + small clearance fees depending on the delivery method, for details please ask local DHL, Fedex or UPS customs agency.
If you are a European citizen / entity and have an EORI number, you can deduct this tax later.
USA customers/entities do not pay tax.
In most cases we can ship to your country, you can check the cost after you'll add product of your choice to the cart (no purchase is needed).
Dear, this product is factory unlocked, should work in your country. If it's smartphone or have GSM model it might be wise to compare it's LTE/5G frequencies with the LTE/5G frequencies of your network to confirm coverage compatibility (they are listed in the product description). If frequencies aren't listed there, please contact us.
List of the package contents is usually listed at the end of the product description.
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The diameter of the driver unit is a critical indicator of an earphone’s ‘lung capacity’. The diameter in TWS Neo is stretched to 14.2mm, and further supported by a bio-fiber composite diaphragm and a pure copper voice coil from Daikoku Japan. Together, they produce sound to impress – from mellow vocals and high frequencies, to vibrant low frequencies. Dynamic range is also extended to enrich the musical feast. From rock and roll to live concerts, every note sounds just perfect.
from Daikoku JapanVibrant low frequencies
Authentic CD-Standard Music
This audio coding technology preserves 1.5x more sound data than traditional wireless earphones. It retains even the tiniest details, and is engineered to enhance audio performance of standard content as well as rich, high-quality music.
Years of dedicated research by vivo’s world-class acoustics team resulted in DeepX - a sound system specifically designed for true wireless earphones. It offers three sound effects - Mega Bass, Clear Voice and Clear High Pitch - and supports most audio apps. Listen to music in your preferred style, without any compromise on definition.
Enhance lower sounds for
a deep audio style
Richer vocal details for
the full audio impact
Enjoy melodies without
When you are in the heat of battle, even 0.01 seconds can turn the tide. vivo sets a new standard for wireless earphones with Dual Channel Transmission 2.0, system-level channel optimization, and latency low as 88ms. When you fire weapons or make a killing move, there’s almost no delay between action and audio. You will also instantly know when and where you are being attacked, giving you more time to dodge. Enjoy ultimate gaming fun, with visual, audio and action all in full sync.
Fast and Stable
The codec is supported by AI and automatically adjusts to provide optimum latency, based on the external environment. Even in complex and noisy environments like the airport or subway, you get stable transmission and connection, automatically. It is real intelligence. You won’t feel it, but it’s there taking care of you.
Follows Your Every Step
Stay mobile with a smooth and reliable Bluetooth 5.2 connection, and keep the music playing, even when you get up to get a cup of coffee or jog outdoors.
Our new Slide Control is easier to operate than ever. The Slide Bar (on the stem) is designed like a runway for your fingertips, helping you identify touch zones easily and precisely, without having to look.
- Double Tap
Google Assistant / Phone call /
- Press and Hold
Reject call / Hang up
with Find My TWS Neo
This thoughtful feature lets TWS Neo call for your attention when you’ve lost it. Find My TWS Neo remembers where your Neo last was and will make it beep through your phone once it comes in range.
Super long-lasting battery power is achieved via a new Qualcomm low-power wireless chip, an excellent power management system, and the new high-performance TI power supply chip. Once fully charged, TWS Neo can play for up to 4.5 hours - the duration of two feature films. When paired with a charging case, it can keep going for 22.5 hours to satisfy avert audio users.
- 4.5 hours
Max. time playing with AAC standard-quality
Listening time with a single charge
- 22.5 hours
Max. listening time with charging case
with Instant Connection
TWS Neo has an operating system fully compatible with your phone. Open the charging case to pair them with just one easy click. After pairing, TWS Neo will turn itself on every time it is taken out of the case – easy and effortless.
Cut out the Noise
Enjoy crystal clear calls even in noisy surroundings, thanks to TWS Neo’s intelligent noise cancellation algorithm and two microphones. The new aerodynamic duct also effectively alleviates wind noise, to help you enjoy pure true sound, even when running or cycling.
Light as a Cloud
The TWS Neo design is based on feedback from thousands of users, and optimized for the best possible fit. It sits halfway in your ear, and can be worn comfortably all day. The earbud and stem join in an elegant G3 curve, which conforms so naturally to your ear you’ll hardly feel it.
With two built-in captive sensors, TWS Neo can sense when they’re in your ears, and automatically pause when you take them out. Enjoy every beat, intuitively, without having to touch your phone.
Carrying on vivo’s signature aesthetic, the charging case has an inviting finish reminiscent of jade. Both Moonlight White and Starry Blue are works of art to behold. Their slim compact size also means they rest easily in your hand or pocket.
- Compatible with
Dual-Channel Transmission 2.0 supports Android, iOS and other operating system devices.
- Touch Control
Personalize touch commands for your favorite features.
- IP54 Waterproof
The earphones are IP54 waterproof; a level of protection sufficient for most sports and daily commutes.
- 1. The sample rate for aptX Adaptive is increased to 48KHz/24bit; higher than the standard CD format at 44.1KHz/16bit.
- 2. Traditional wireless earphones are those with AAC/SBC codec.
- 3. Low-latency gaming, aptX Adaptive, and AI dynamic low latency only work with vivo X50 series. Contact our official customer service centers for detailed information.
- 4. Latency data is based on vivo laboratory tests when paired with vivo X50Pro, and 88ms refers to the full link latency of the earphones and mobile phone.
- 5. 4.5 hours is based on tests in vivo laboratories at room temperature, with the earphones and charging case both 100% charged, playing AAC standard-quality mp3 format audio on loop at 50% volume with all sound effects turned off - until the earphones’ power was reduced to zero. Actual results may vary depending on test environment, software version, and user habits.
*Playing music with aptX Adaptive up to 2.9 hours (at 50% volume).
- 6. 22.5 hours is based on tests in vivo laboratories at room temperature, with the earphones and charging case both 100% charged, playing AAC standard-quality mp3 format audio on loop at 50% volume with all sound effects turned off - until the earphones’ power was reduced to zero. Earphones were then charged to 100% with the charging case, and audio was played to the aforementioned conditions until the power was again reduced to zero. Repeat testing - until both the earphones and charging case were out of power – produced a total playtime of 22.5 hours. Actual results may vary depending on test environment, software version, and user habits.
- 7. Standard sound quality with AAC codec and high sound quality with aptX Adaptive codec.
- 8. Customized features such as DeepX sound effects, Instant Connection, Touch Control Customization and Find My TWS Neo work only with compatible vivo phones. More phone models will be supported on an on-going basis. Upgrades will be sent through OTA. Contact our official customer service centers for detailed information. Other Android phone users may be able to use some customized features by installing the vivo Earphone App (scan the code included in the manual found inside the product package). The earphones are IP54 waterproof. Avoid using during especially vigorous exercise, or overly-humid environments to prevent damage caused by the permeation of sweat. First batch of compatible phones: iQOO 3/NEX 3/NEX Dual Display/NEX/X50Pro/X50/V19/V17(Should be localized based on actual situations. V19 here refers to PD1969F_EX and V17 refers to PD1948F_EX)
- 9. The product pictures and features shown are for reference only. Please take actual products as standard.
- 10. True wireless earphones are Bluetooth earphones that are truly wireless and realize stereo audio signal transmission via wireless connections. This is as opposed to traditional Bluetooth earphones, with left and right channels connected by wire, as well as mono-ear mono-channel Bluetooth earphones.
- 11. All data is based on laboratory test results in standard test environments. Actual performance may vary depending on software version and specific test environment.
- 12. Some specifications, parameters, or parts of the product may vary due to supplier change or different production batches, vivo may update the descriptions on this page accordingly. Please read this page carefully before use.
No customer questions for the moment.