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Frequently Asked Questions
Delivery dates are provided on every product page, below product name. When you'll click the dates, a calendar will appear.
AFTER YOU MAKE AN ORDER: These dates are also available at your customer area -> order history, and with the e-mail with order confirmation.
The price of the product is final, however, there may be costs when crossing the border of your country, depending on the type of declaration you submit. You can ask us for any customs declaration during the cart submission process, you can enter this value in the "Customs declaration" or "Comments" field. However, sometimes Customs will not respect these values so it is a good idea to be prepared to pay the domestic tax when your package arrives.
In EU and UK you are going to pay your country VAT from declared value (ex. 20% in UK) + small clearance fees depending on the delivery method, for details please ask local DHL, Fedex or UPS customs agency.
If you are a European citizen / entity and have an EORI number, you can deduct this tax later.
USA customers/entities do not pay tax.
In most cases we can ship to your country, you can check the cost after you'll add product of your choice to the cart (no purchase is needed).
Dear, this product is factory unlocked, should work in your country. If it's smartphone or have GSM model it might be wise to compare it's LTE/5G frequencies with the LTE/5G frequencies of your network to confirm coverage compatibility (they are listed in the product description). If frequencies aren't listed there, please contact us.
List of the package contents is usually listed at the end of the product description.
Check also these products available at local stock:
- On sale!
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OPPO Enco W31 is small, lightweight. Enco W31 have silicone in-ear tips to offer a more adaptable fit and help the buds stay in place. The charging case has a smooth-matte surface, it doubles as a wireless charger for the earphones. At the bottom, there’s a USB-C port to recharge the case and buds.
Bluetooth Low Latency Dual Transmission
OPPO Enco W31 is the bluetooth earphone with the lowest delays in audio, with a latency of just 94ms. It adopts the new Bluetooth low-latency dual transmission, which brings a faster connection experience, and at the same time, Bluetooth anti-interference ability is significantly improved.
OPPO Enco W31 features different modes like bass mode or even balanced mode. Double-click the left ear, you can enjoy different modes. Double TPU composite graphene diaphragm to enhance high frequency extension and low frequency dive. The device supports AAC audio format.
Dual Microphone ENC Noise Reduction
Adopts dual microphone beamforming technology, supports ENC noise reduction algorithm, and has a wind noise-proof cavity design, so you can make clear calls in noisy environments
Built-in Infrared Optical Sensor
OPPO Enco W31 has a built-in infrared optical sensor, which can sense the wearing status at any time, and put on the playback / removal pause, without taking out the mobile phone. Open the box, click the pop-up window, you can quickly pair with the mobile phone, eliminating the cumbersome Bluetooth setting connection.
You only need to double-click the left ear to switch between dynamic mode and balanced mode, and double-click the right ear to play the next song. When a call comes in, you can also double-tap to connect / end the call. If you want to wake up the voice assistant, just triple-click on any side of the headset to easily access the portable smart voice service.
3.5-hour Battery Life
OPPO Enco W31 packs a 25mAh battery offering a 3.5-hour battery life and goes up to 15 hours with the charging case of 350 mAh battery. You can listen to the song for 1 hour after charging for 10 minutes. Enco Free The case charges via USB Type-C, support for wireless charging. It takes almost 2.5 hours to charge the case.
IP54 Dustproof & Waterproof
OPPO Enco W31 has passed the professional structure design and the IP54 dustproof and waterproof certification. Whether it is gym exercise or outdoor commuting, you can protect the headphones.
No customer questions for the moment.