OnePlus Ace PGKM10 Dual Sim 12GB RAM 256GB 5G (Blue)
|Possibility to return:||Yes, within 14 days to warehouse in USA / UK or EU|
|Length of warranty||12 months|
|Warranty Extension:||At promotional terms, up to 24 months (during checkout)|
|Rom:||Original China Multilanguage (possible Google Apps)|
|Processing time for warranty service from||6 weeks|
|Processing time for warranty repair to||12 weeks|
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NOTE: This deadline has been calculated for the transfer booked on the next business day after placing the order or when selecting the cash on delivery payment. If your transfer is credited later, the deadline may be delayed.
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Frequently Asked Questions
Delivery dates are provided on every product page, below product name. When you'll click the dates, a calendar will appear.
AFTER YOU MAKE AN ORDER: These dates are also available at your customer area -> order history, and with the e-mail with order confirmation.
The price of the product is final, however, there may be costs when crossing the border of your country, depending on the type of declaration you submit. You can ask us for any customs declaration during the cart submission process, you can enter this value in the "Customs declaration" or "Comments" field. However, sometimes Customs will not respect these values so it is a good idea to be prepared to pay the domestic tax when your package arrives.
In EU and UK you are going to pay your country VAT from declared value (ex. 20% in UK) + small clearance fees depending on the delivery method, for details please ask local DHL, Fedex or UPS customs agency.
If you are a European citizen / entity and have an EORI number, you can deduct this tax later.
USA customers/entities do not pay tax.
In most cases we can ship to your country, you can check the cost after you'll add product of your choice to the cart (no purchase is needed).
Dear, this product is factory unlocked, should work in your country. If it's smartphone or have GSM model it might be wise to compare it's LTE/5G frequencies with the LTE/5G frequencies of your network to confirm coverage compatibility (they are listed in the product description). If frequencies aren't listed there, please contact us.
List of the package contents is usually listed at the end of the product description.
Check our full Questions and Answers section
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