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Frequently Asked Questions
Delivery dates are provided on every product page, below product name. When you'll click the dates, a calendar will appear.
AFTER YOU MAKE AN ORDER: These dates are also available at your customer area -> order history, and with the e-mail with order confirmation.
The price of the product is final, however, there may be costs when crossing the border of your country, depending on the type of declaration you submit. You can ask us for any customs declaration during the cart submission process, you can enter this value in the "Customs declaration" or "Comments" field. However, sometimes Customs will not respect these values so it is a good idea to be prepared to pay the domestic tax when your package arrives.
In EU and UK you are going to pay your country VAT from declared value (ex. 20% in UK) + small clearance fees depending on the delivery method, for details please ask local DHL, Fedex or UPS customs agency.
If you are a European citizen / entity and have an EORI number, you can deduct this tax later.
USA customers/entities do not pay tax.
In most cases we can ship to your country, you can check the cost after you'll add product of your choice to the cart (no purchase is needed).
Dear, this product is factory unlocked, should work in your country. If it's smartphone or have GSM model it might be wise to compare it's LTE/5G frequencies with the LTE/5G frequencies of your network to confirm coverage compatibility (they are listed in the product description). If frequencies aren't listed there, please contact us.
List of the package contents is usually listed at the end of the product description.
Check also these products available at local stock:
Experience the next level of silence
See what happens when it's just you and your music, with noise canceling that cuts more outside sound than ever before. And experience how smart headphones can be with advanced noise-canceling technology such as Adaptive Sound Control, and the convenience of smart features including Quick Attention, Voice Assistant compatibility and touch control.
Wireless Noise-Canceling Headphones
Escape the sounds of the city with industry-leading noise cancelation. The noise canceling technology in the WH-1000XM3 headphones is our most advanced ever with close fitting ear pads and our HD Noise Canceling Processor QN1.
With our new HD Noise-Canceling Processor QN1, noise-canceling power is greatly enhanced. Having a dedicated NC processor also ensures the reproduction of your music is never compromised due to processor performance.
Most noise-canceling headphones are designed to block out vehicle noise when traveling. The WH-1000XM3 headphones are no exception, but are also highly effective at blocking out daily noise like voices and the background sounds you might hear walking through a city.
Unique Atmospheric Pressure Optimizing delivers optimal sound at high altitude.
Unique Personal Optimizing analyzes the sonic characteristics caused by head size, glasses, and hair, then optimizes sound to you.
- Atmospheric Pressure Optimizing
- Personal NC Optimizer
LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® wireless audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.
A built-in amplifier integrated in HD Noise-Canceling Processor QN1 realizes the best-in-class signal-to-noise ratio and low distortion for portable devices and delivers exceptional sound quality. Powerful 1.57" drivers with Liquid Crystal Polymer (LCP) diaphragms make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40 kHz.
Digital Sound Enhancement Engine HX (DSEE HX™) upscales compressed digital music files, bringing them closer to the quality of High-Resolution Audio. By restoring the high-range sound lost in compression, DSEE HX™ produces your digital music files in rich, clear sound.
See how Adaptive Sound Control automatically detects your activity such as traveling, walking, and waiting, then adjusts ambient sound settings to you. And with Quick Attention, you can communicate without removing your headphones — simply place your hand over the housing to turn the volume down for instant conversation.
Take trips without interruption and lose yourself in music with no background noise.
Be aware of everything around you, from street to office, while still enjoying music.
Hear important announcements while you wait with reduced background noise.
SENSE ENGINE™ gives you the power to tune in and out of your music at a touch.
Download the Sony I Headphones Connect app to use Smart Listening by Adaptive Sound Control, control your ambient sound settings and adjust the sound levels with the equalizer.
Communicate without taking your headphones off. Place your hand over the housing to turn the volume down for instant conversation.
Adjust ambient sound with the Sony | Headphones Connect APP to hear essential sounds when you’re listening on the move.
Find your perfect sound tone for every song from the presets, also easily customizable to your preference with Sony | Headphones Connect APP.
Feel immersed in sound wherever you are. Experience audio optimized for different listening environments including outdoor stages, clubs, halls and arenas.
Choose the direction you want the sound to come from, just as you can with a wireless speaker.
Super soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear pad contact for a stable fit. Comfort is further enhanced by a larger and deeper ergonomic ear space structure. And with a lighter weight design, your music is the only thing you’ll notice all day.
Everything is at your fingertips. Answer hands-free phone calls with a double tap - or change tracks, adjust the volume and make calls by touching or swiping the panel. And help from your phone’s voice assistant is just one long press away.
Google Assistant, Amazon Alexa and Siri
Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.
Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to several microphones, WH-1000XM3 delivers clearer voice quality to the other person on the phone.
Change the track, turn the volume up or down and take or make calls by tapping or swiping the panel with your fingertip.
- Voice assistant
- Hands-free calling
- Control at your fingertip
Easy and Convenient
With a huge 30 hours of battery life, you'll have enough power even for long trips away. And if you need to charge in a hurry, you can get five hours' worth of charge after just ten minutes with the optional AC adapter.
The ear cups swivel inwards so they pack up neatly in a compact case.
The supplied carrying case is durable and includes a cable for wired listening.
Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real.
These headphones let you enjoy 360 Reality Audio.
Size & Weight
- Approx. 8.99 oz
- HEADPHONE TYPE
- Closed, dynamic
- DRIVER UNIT
- 1.57 ", dome type (CCAW Voice coil)
- IMPEDANCE (OHM)
- 47 ohm (1 kHz) (when connecting via the headphone cable with the unit turned on), 16 ohm (1 kHz) (when connecting via the headphone cable with the unit turned off)
- Aluminum coated LCP
- FREQUENCY RESPONSE
- 4 Hz-40,000 Hz
- FREQUENCY RESPONSE (ACTIVE OPERATION)
- 4 Hz-40,000 Hz
- FREQUENCY RESPONSE (BLUETOOTH® COMMUNICATION)
- 20 Hz–20,000 Hz (44.1 kHz Sampling)/20 Hz–40,000 Hz (LDAC 96 kHz Sampling, 990 kbps)
- SENSITIVITIES (DB/MW)
- 104.5 dB / mW (1 kHz) (when connecting via the headphone cable with the unit turned on), 101 dB / mW (1 kHz) (when connecting via the headphone cable with the unit turned off)
- VOLUME CONTROL
- Touch Sensor
- CORD TYPE
- Single-sided (detachable)
- CORD LENGTH
- Headphone cable (approx. 3.94 ft, OFC strands, gold-plated stereo mini plug)
- Gold-plated L-shaped stereo mini plug
- Stereo Mini Jack
- WEARING STYLE
- DSEE HX
- PASSIVE OPERATION
- BATTERY CHARGE TIME
- Approx. 3 Hours (Full charge)
- BATTERY CHARGE METHOD
- BATTERY LIFE (CONTINUOUS MUSIC PLAYBACK TIME)
- Max. 30 hours (NC ON), Max. 38 hours (NC OFF)
- BATTERY LIFE (WAITING TIME)
- Max. 30 hours (NC ON), Max. 200 hours (NC OFF)
- BLUETOOTH® VERSION
- Version 4.2
- EFFECTIVE RANGE
- Line of sight approx. 30 ft (10 m)
- FREQUENCY RANGE
- 2.4 GHz band (2.4000–2.4835 GHz)
- A2DP, AVRCP, HFP, HSP
- SUPPORTED AUDIO FORMAT(S)
- SBC, AAC, aptX, aptX HD, LDAC
- SUPPORTED CONTENT PROTECTION
- NOISE CANCELING ON/OFF SWITCH
- PERSONAL NC OPTIMIZER
- ATMOSPHERIC PRESSURE OPTIMIZING
- AMBIENT SOUND MODE
- QUICK ATTENTION
What's In The Box
- Carrying Case
- Plug Adaptor for In-flight Use
- Headphone cable (approx. 47 1/4" [1.2 m])
- USB cable: Type-C™ (approx. 7 7/8" [20 cm])
No customer questions for the moment.