1. I want to repair my deice
2. I got access to Bludiode service programs - Warranty Repair takes more than 8 weeks
If the repair of your device takes more than 8 weeks, and Bludiode has not received from our supplier information about shipping back your device, you can apply for a completely new device in place of your old device. We make the exchange of 1/1 model that you have purchased regardless of the degree of wear of the previous phone (as part of the regular management board). Unfortunately at this point is not allowed to change memory version or color of your device, unless model of your old device is not available.
As an alternative, you can use 100% of the value of your current device to exchange it for a different one**. We only consider prices available on our website www.bludiode.com.
Remember - it is not possible the total refund. It is possible to Exchange only 1 on 1 device or use the current amount to get another device.
To make a declaration of willingness from the program:
Also remember that in order to use the program you need to deliver to address of service center all accessories and the box of your old device. If you already don't have those, you can cover the cost of those accessories or ask us to sent new device without accessories (if set is same).
3. I got access to Bludiode service programs - Equipment damage detected within the first 7 days from delivery date
If you have detected damage to your device within the first 7 days of receipt of the device and sent the appropriate notification to us within a maximum of 7 days of receipt of the device, you can apply for a replacement of the device with new one. The condition of receiving a new device is
WARNING! In the declaration you must clearly indicate that you want to receive a new device in connection with the detection of a defect within the first 7 days of receipt of the goods
After we receive the device and confirm the fault, Bludiode will order new equipment for you. Waiting for a new device should not take longer than for the first one. The warranty for a new device is calculated from the moment the new device is delivered.
* Normal management means that device keeps condition of 80% of the new device: don't that have no mechanical damage, i.e. cracked screens, dented before dropping the housing, damaged device sockets (USB, jack, sim, microSD, others), it were not flooded, it did not come into contact with any liquid.
** By the current amount of the device we mean the amount at which you can currently purchase the device in our online store - www.bludiode.com. The net amount of the device without delivery costs is taken into consider. If the device is no longer available in our current offer, we use the depreciation indicator of 30% per year, and we apply it to the amount in which you purchased your device, we calculate depreciation from the date of issue of order "accomplished" status.