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FAQ

If you need help, below you will find a list of frequently asked questions and answers. We strive to achieve the best level of service. 

  • When do you ship the goods? And where is it sent from?

You can use the calendar icon on the tab of the product to meet the delivery time and look in the product details to find out from where it is sent. But, usually, our devices are sent from Hong Kong or China.

  • Why do I have to wait so long for the execution of the order?

As we are a marketplace of mobile phones from all over the world, we specialize in exotic, rarely available devices. Normally, takes a little time to our processor of payment to process the money and send it to the seller. We order directly from trusted dealers from Hong Kong and China.

  • Will the charger fit into my outlet?

Regardless of the phone be imported from China or Hong Kong, our partners always add an adapter that fits your outlet.

  • Do the devices have a warrantyand come with an invoice?

Our entire product range have a full manufacturer's warranty, complaint process is described on the product cards. Invoice is sent together with the product, it's supplied by the seller of the product.

  • I am a regular customer, I have already made several orders. Can I count on a discount for the next order?

Of course! Always look forward to when returns to us a satisfied customer. We are happy, we reward your interest in our offer by providing discount codes. Simply contact us via the contact form and enter the email address that was provided during registration of previous orders.

  • I wanted to buy item XXX, can you sell it cheaper?

Yes, but only if you buy more than 5 items of value (over $ 500) or if you are part of our regular customer (individually evaluated). We will not reduce the price of the equipment if you buy it for the first time and one piece.

  • How can I be sure that when I pay for the good, I will actually receive it? Can you insure me on this?

Our store has hundreds of satisfied customers. We signed contracts with a dozen wholesalers, credit system and freight forwarder. Served in your site's registration data, so you can easily check in at the appropriate offices. We may also process transactions through eBay or Amazon on demand. To do this, contact us, the price of the products will then be increased by the Commission auction sites.

  • Do you ship to my country?

A list of the countries that we are currently shipping to is available in page "Fees and commissions"

  • I made purchases without registration (sign up) now I want to buy something again. Do I need to re-register all data?

If you purchased an item without creating an account and now want to purchase something again, you do not need to enter all data again. You can easily use stored data to create an account. Just click write to us via the contact form and our team will turn the data you previously entered into an account! After you will receive automatically generated password.

  • How long is the warranty?

The warranty works for 12 months. The device must be shipped to the manufacturer's service from the country of origin (Hong Kong, China, etc.), then the time of accomplishment of such warranty is around 6-12 weeks. If you purchased an additional guarantee this is already implemented in our national service. However, due to the need to import parts needed for repairs, the term may be indicative also around. 5-8 weeks.

  • What does the term "warranty duration in the country of origin of the product" mean?

For the explanation we invite you to a short article- How is warranty Bludiode.com and who provides it?