We are mobile technology enthusiast present on the market since 2008. Started on Polish market, we knew mobile technology will change the world. We were the first to propose rare and exotic mobile devices such as PocketPCs, Palmtops and first smartphones. In 2014 Bludiode trademark was registered, and company started also to offer its products to other European markets such as Germany, UK, Sweden, Italy, Spain and others. As Bludiode we accomplished till 2018 around 13 000 orders collected from customers in whole Europe.
Who sells / ships the product to me?
From May 2019 we are operating as marketplace - we are offering insured purchases from sellers of mobile devices all over the world together with warranty. It means when you make purchase at our store, order is sent to the supplier who handles your product, it's customisations (ex. global rom installation) and ships product to you.
Who'll handle warranty of the product? How long it is?
Supplier also handles your's product warranty. For all of our products in our store, warranty is handled in the China or Hong-Kong. Some of the products like ex. Apple or Asus devices can be handled in nearest producer's warranty centre.
In case you need to accomplish warranty in the country of the origin of the product, Bludiode.com gives you all necessary data to ship your product, and handles warranty process for you. To check details how warranty is handled, please check link "How to file a claim?".
Warranty for the most products at our website is provided for 12 months from the delivery of the product. There's also free 24 months warranty extension programme available for the most of the products, you can check it's details in the product page. To check length of the initial product warranty, please also head to each product page.
If I want to return my product, where I should ship it back?
Bludiode.com handles product returns after you received the product. We currently have 3 product return locations - for UK - Warrington, for USA - Tualatin, OR, for EU countries - Berlin, Germany. To check details about our returns and refunds policy please check our Returns and Refunds policy link in the website footer
If I have problem with my purchase, who's responsible.
Bludiode guarantees security of your transaction, and execution of the order until it's shipped out to you. It's very important to you be fulfilling your part of the security of the transaction, by ex. checking contents of the delivery upon collection. You can check details in our "Returns and Refunds" policy available in our website footer and our "Terms and Conditions".
If you have more questions, please go to the "Help Center" located at the bottom of the page or contact us by below form:
Platform served by:
Please use following contact form to reach us, most of the questions we answer within 48H working hours. For product specific questions, please use button "Ask a question" on the product page. Please also do verify if response for your question wasn't asked by another customer, answers you can see on the product page.
E-mail: [email protected]
We answer questions from Monday to Friday from 11:00 to 18:00 (GMT -3)
Order fulfilmentOrders are processed 24 hours a day, sent on weekdays.