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Watch itFrequently Asked Questions
Delivery dates are provided on every product page, below product name. When you'll click the dates, a calendar will appear.
AFTER YOU MAKE AN ORDER: These dates are also available at your customer area -> order history, and with the e-mail with order confirmation.
The price of the product is final, however, there may be costs when crossing the border of your country, depending on the type of declaration you submit. You can ask us for any customs declaration during the cart submission process, you can enter this value in the "Customs declaration" or "Comments" field. However, sometimes Customs will not respect these values so it is a good idea to be prepared to pay the domestic tax when your package arrives.
In EU and UK you are going to pay your country VAT from declared value (ex. 20% in UK) + small clearance fees depending on the delivery method, for details please ask local DHL, Fedex or UPS customs agency.
If you are a European citizen / entity and have an EORI number, you can deduct this tax later.
USA customers/entities do not pay tax.
In most cases we can ship to your country, you can check the cost after you'll add product of your choice to the cart (no purchase is needed).
Dear, this product is factory unlocked, should work in your country. If it's smartphone or have GSM model it might be wise to compare it's LTE/5G frequencies with the LTE/5G frequencies of your network to confirm coverage compatibility (they are listed in the product description). If frequencies aren't listed there, please contact us.
List of the package contents is usually listed at the end of the product description.
Check our full Questions and Answers section
OTA updates are most likely going to work in most of the devices bought at our website and they should not change system sate ex. removing multi-language and google apps.
However, there are devices where OTA will not work, we usually inform about it on the product page, in the "ROM" section. If you'll not be able to make automatic updates, you may always try to make manual system update, which may require some skills or tools (ex. ADB) installed on your computer. It may also remove system customisations installed before ex. multi-language support. For more info you may ask us a question from product page.
NFC will most likely work on the most of the devices bought on our website.
Exception are some, but not all, devices sold with unlocked bootloader, due to Global rom installation ex. Xiaomi. Some other devices with Global rom installed on original rom, and unlocked bootloader shouldn't have problems with NFC payments - ex. Realme devices. Root can also cause NFC banking applications not work, but our store in current time don't sell rooted devices at all (state for January 2024).
If you have doubts if your device will have NFC payments working you should ask us every time by product questions available at product page or checks questions of the other customers at the bottom of the product page.
14 days returns
Locally - to addresses in the UK, Germany or the USA (check exceptions)
12 +12 Months Warranty
Free guarantee up to 24 months for selected products (Check requirements)
100% Genuine
Only Original, *not* refurbished Products
Check also these products available at local stock:
Product description
new DBEE 3.0 Sound System with new materials, new technologies, and a new structure.
with Noise Cancellation
in Max Noise Cancellation mode
with Noise Cancellation off
Controlling your earphones has never been so easy.
Toggle noise cancellation mode: Press on the earphones for 1s.
- 1. Devices supporting LHDC include Find X2 and Find X2 Pro phones.
- 2. Noise cancellation is effective in low-frequency ranges such as airplane and train environments. It is less effective in high-frequency ranges, such as with nearby voices.
- 3. Noise cancellation achieved by ANC technology was benchmarked by an OPPO laboratory.Actual performance will vary depending on your ear size, ear canal, the selected ear tip size, the way the earphones are worn, and whether you are exercising.
- 4. Binaural Low-Latency Bluetooth® Transmission works with any phone chip.
- 5. Use a Qi-compatible wireless charger with the headphone charging case, which should be placed front-side up. You may also use a smartphone with wireless reverse charging functionality with the headphone charging case.
- 6. Charging and play time data is based on OPPO laboratory testing conducted in a 25℃ environment with a standard OPPO charger. Actual charging and play time will vary according to the specific environment and charger used.
- 7. The headphones are IP54 dust and water resistant, but the charging case is not. Avoid using the headphones and charging case during strenuous exercise to prevent damage from perspiration.
- 8. OPPO ColorOS 7.0+ users can go to OPPO Enco X > Earbud Functions on the Bluetooth interface of their phone to customize the headphones. Android 6.0+ users can download and install the HeyMelody app from Google Play Store app to customize the headphones through the app. The app is currently not available for iOS.
- 9. The Enco X earphones support quick connection with OPPO ColorOS 7.0+ phones, such as Find X2, Find X2 Pro, Reno, Reno 5G, etc. Other models will be supported after an OTA update (excludes A series, F series, Reno4 Z, Reno4 Pro, Reno2 Z, R17 Neo). OPPO ColorOS 7.0+ users can go to OPPO Enco X > Earbud Functions on the Bluetooth interface of their phone to use Earbud Fit Test function, while Android 6.0+ users can download and install the HeyMelody app from their app store to use it. The app is currently not available for iOS.
- 10. The above product details are for reference only. Some specifications and descriptions may change for reasons including but not limited to supplier replacement. Please refer to the actual product for all criteria.
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